If you have a scanner, scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.

Print and Scan as detailed under physical copy/ in store purchase.

Save your proof of purchase to your computer ready to upload.

Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.

If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.

When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.

Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2Mb.

If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.

This is likely to be for one of the following reasons:

• You have missed the claim window for this promotion
• Your purchase date is outside the promotional period
• You are too early to claim for this promotion

Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed.

You will need to provide the following details:

• Bank account number
• BIC/SWIFT
• Legal Type
• Residential status

Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your registration.

Common reasons for Missing Documents:

• Proof of purchase was not legible.
• Proof of Purchase did not show the price paid, products or reseller purchased from.
• An incorrect document was uploaded and not a proof of purchase.
• An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your registration, this could be a delivery note or invoice.
• The serial number you entered on your registration is invalid.
• The bank details you provided are not matching with the company details.

Once you have submitted your claim online, it will be reviewed by one of our agents. The outcome will be communicated by email and SMS within 3 working days of receipt.

On provisional approval of your claim, the devices will be collected by our Recycling partner. You will be contacted by one of our customer service agents to arrange the collection of the devices free of charge.

There will be a maximum of 2 pickup attempts by the Recycler.

An email will be sent detailing further information on how to return the devices, If you haven’t receive the email within 7 days, please contact us

Once your claim is approved, please follow the below guidelines and advice:

• Pack your items securely using appropriate packaging.
• Avoid using damaged containers or boxes, consider the strength and durability.
• Always use high quality wrapping and cushioning/filler materials to avoid loose contents.
• Always remove old labels and stickers when reusing boxes.
• Protect edges and sharp points with heavy, well-secured edge protection.
• Use heavy-duty double-layered cardboard for valuable items.

If you have received an email to confirm validation of your claim, please check the following:

• Refer to the Terms and Conditions of the promotion for payment timeframes
• Check your bank statements for the payment amount that you are expecting
• If you are still unable to locate your payment please contact us here